I'm still waiting for the refund on the used portion of the rental. In the end, I told them simply to refund me rather than getting me a new car because I preferred metro to seeing how they would take advantage of me the next time I returned a replacement car. It ruined a lot of the day sitting in the airport office waiting for them to properly handle. It involves two or more parties, including the seller and buyer, and identifies the items to be sold, the selling price, and all other relevant details of the transaction. out, I will have to charge you.' SO dishonest-I felt like they simply thought they could take advantage of an American whose Spanish isn't great. A sales agreement is a legally binding contract that outlines the terms of a sale where there is an exchange of goods and services. I told the attendant in no uncertain terms that the courteous thing would have been to say 'unless you take these bottles, etc. We had to pitch a fit to talk to the manager, who let us return to the car to clean it (a 2 minute operation of throwing empty bottle into the trash and shaking out the floor mats. It was very upsetting and no one at the desk cared. In the meantime, they charged 200 euros for the tire plus ADMIN CHARGE plus LOSS OF USE fee (not a fair price, but understandable as we had declined insurance) and then CHARGED 200 EUROS MORE for a 'cleaning fee' because we had a couple of empty bottles and some crumbs in the car which NO ONE TOLD ME TO CLEAN (especially as, at the time, we thought we might be returning to that same car.

We drove it right back and the attendant told us we needed to go into the airport to talk about an exchange. We were told to bring it to the airport to exchange it because the technician said the tire couldn't be guaranteed not to leak and would be unsafe. We had a tire puncture and it destroyed a day of our rental trying to get someone in English to respond and fix it. Hertz Barcelona airport where we dropped off was, unfortunately, the worst rental drop-off experience we've ever had.

Simple sale agreement for car